Gaming should be a source of fun — not stress. At 123 Games, we want you to stay in control at all times. Use our tools and guides to build healthy, safe gaming habits.
Core principles of a safe gaming culture
Responsible Gaming This doesn't mean you shouldn't play — it means playing smart, staying in control, and keeping it enjoyable. 123 GamesAt 123 Games, we believe every player deserves a positive and safe gaming experience.
Online gaming is a form of entertainment — but for some, it can develop into an addiction. 123 Games takes this seriously, which is why we've built a set of tools and resources to help you stay in control at all times.
The core of responsible gaming is — Stick to your budget, respect your time limits, and keep a clear head. Chasing losses with bigger bets, borrowing money to play, or hiding your gaming from family — these are all warning signs of a problem.
123 Games never wants any of its players to face financial or emotional hardship. That's why we offer a range of safeguards — including gaming limits, self-exclusion, and reality check reminders. Using these tools isn't a sign of weakness; it's the smart thing to do.
Seek help if you notice any of these warning signs:
6 Pillars of Safe Gaming
Decide in advance how much you're willing to spend on gaming each week or month — and never exceed that limit.
Don't play for hours on end. Take breaks, spend time with family, and keep up with other activities.
Think of gaming the same way you'd think of going to the cinema or dining out — it's entertainment. Winning is a bonus; losing is part of the experience.
Never play when you're angry, upset, or stressed. A calm mind leads to better decisions.
Don't hide your gaming from family and friends. Transparency is one of the best defences against addiction.
If something feels wrong, seek help immediately. 123 Games support and self-exclusion are always available.
Tools you can use to keep your gaming in check
Set a daily, weekly, or monthly deposit limit from your account settings. Limits take 24 hours to come into effect, but reductions apply immediately.
Make changes from Settings > Account > Gaming Limits.
Set a maximum stake per bet or per day. This helps curb the urge to place large bets in a row.
This option is available right next to every game.
At set intervals, a pop-up will appear summarizing how long you've been playing, how much you've lost, and how much you've won — a timely reminder to keep you grounded in reality.
Set breaks at 30 minutes, 1 hour, or 2 hours.
Once you've lost a set amount, your session will automatically end. This protects you from chasing losses.
Can be set on a daily or per-session basis.
If you need a short break from gaming, you can pause your account for anywhere between 24 hours and 6 months. You won't be able to log in during this period.
Activate at any time from Settings.
If you feel gaming has become a long-term problem, you can close your account for 6 months, 1 year, or permanently. Even if you attempt to open a new account during a self-exclusion period, we will not activate it.
Contact Support — effective within 24 hours.
Set your gaming limits in 5 simple steps
Log in to 123 Games and click the profile icon in the top right corner.
Go to Settings > Account > select the "Responsible Gaming" option.
Choose what works for you — deposit limit, betting limit, loss limit, or time limit.
Enter your daily, weekly, or monthly limit and confirm.
Once the limit is set, a confirmation message will be sent to your registered email.
Great! Keep it up and maintain the habit of setting limits.
There are some warning signs. Enable deposit limits and reality checks.
Take a self-exclusion and contact 123 Games support.
Account & Verification FAQs
There are several reasons your account may be locked — too many incorrect password attempts, suspicious activity, pending verification, or a self-exclusion you previously requested.
Steps to Take:
Please note: your account cannot be reactivated while a self-exclusion is in effect — this is a core part of our responsible gaming policy.
KYC (Know Your Customer) verification at 123 Games is completed in three steps:
1. Identity verification — any one of the following:
2. Address verification — any one of the following (issued within the last 3 months):
3. Payment Verification:
Upload directly from Settings > Account Verification. Verification is typically completed within 24–48 hours.
Join 123 Games and enjoy safe gaming with our built-in protection tools.